James Gregory
- 9/4/2023
"I ordered a Liberty safe through ISC on Black Friday, 2022. The safe finally arrived in August of 2023. Although the wait was..."
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"I ordered a Liberty safe through ISC on Black Friday, 2022. The safe finally arrived in August of 2023. Although the wait was ridiculous, it wasn't ISC's fault. It appears that Liberty wants customers to purchase directly through the Liberty website rather than through dealers, and so they are prioritizing orders placed through the site over those placed through dealers. (After seven months of waiting, I actually had to contact Liberty directly to get my order processed.) That said, the safe is fantastic, and the ISC crew did a top notch job of installing it. Although it was a fairly complicated installation, they got it finished in record time and without charging me additional fees that would typically apply (a courtesy to me given my long wait). I would not hesitate to recommend ISC, but unfortunately I would caution anyone against ordering any Liberty product through any dealer. If you want a Liberty, order it through their site directly. ISC are rock stars though, and I appreciate their patience with my growing impatience over the long wait for this order to get fulfilled. I would use them again in the future for any safe related purchases or repairs."